Social and health care professionals as experts of client involvement (ASKO)

The project is part of the “Succeed together – Well-being at work, management and client involvement in the social and health care reform” consortium. The project is carried out in co-operation between the Finnish Institute of Occupational Health, the Finnish Institute for Health and Welfare, the University of Tampere and the University of Helsinki, as well as social and health care organizations and developer clients.

The project aims to:

1. coach the staff and management of social and health care organizations as active agents of change and support their well-being at work; 
2. provide tools for client involvement and promote seamless, customer-oriented service paths and encounters; and 
3. support leadership that links the organization's strategic goals, the promotion of well-being at work, and the perspective and needs of the client interface. 

The project will implement six client involvement workshops in five social and health care organizations across Finland. The workshops will examine the service processes and encounters of the clients of multiple operators in need of many different services, from the perspective of client involvement opportunities and the smooth flow of work. The workshops will utilize developmental work research, the theory of expansive learning, the change workshop method as well as service design. 

The co-creation workshop at the end of the workshop processes will use the Kokeilut käytäntöön assessment model. 

In connection with the workshop processes, the project will create a model for developing client involvement skills, an interaction guide for promoting client involvement in service meetings and a support package to support the management of client involvement in social and health care organizations. 

Weiste, E.; Käpykangas, S.; Uusitalo, L.; Stevanovic, M.

Being Heard, Exerting Influence, or Knowing How to Play the Game? Expectations of Client Involvement among Social and Health Care Professionals and Clients

Int. J. Environ. Res. Public Health 2020, 17(16), 5653.